You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time. To cancel an order, please contact our customer service team immediately after placing your order.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase, such as the original receipt or order confirmation email. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped or defective product).
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
Upon approval of your return, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase. Please allow additional time for the refund to appear in your account, as processing times vary depending on your financial institution. Shipping fees are non-refundable except in cases where the return is due to our error.
If you received a gift and would like to return it, we will issue a refund in the form of store credit to the original purchaser. The refund amount will be based on the original purchase price of the item.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company, as it may take some time before the refund is officially posted. If you've done this and still have not received your refund, please contact us immediately. We will investigate the matter and work with our payment processor to resolve any issues.
For payments made via PayPal, please check your PayPal account balance before contacting us, as refunds are often processed directly to your PayPal account. If you suspect any technical issues with the refund process, please provide us with transaction details to help us track your refund.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Address: 3063 Burton Avenue, Memphis, Tennessee
E-Mail: [email protected]
Phone: +1901-282-9158
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Central Time, excluding major holidays. We strive to respond to all inquiries within 24-48 hours during business days.
